Your horror stories about staying in Britain’s ‘worst’ hotel chain

Malcolm Hedley: “I knew the Royal Albion in Brighton quite well from 30 years ago when I booked it for work training. It was a faded but decent place then, but when I passed by quite recently I was struck by how gloomy it looked. It has almost certainly not been invested in since the acquisition by Britannia.”

Brian Thomson: “I stayed at the Britannia in Canary Wharf for a long weekend in 2014. The most gloomy place I’ve ever stayed. Dark and dingy inside and out, words couldn’t describe it. Awful.”

A Thompson: “The Adelphi: Kind of like the Shining, but without Jack Nicholson for the entertainment value.”

“They are not ashamed”

Neil Russmann: “I live near Southport and Britannia’s ownership of the Prince of Wales, Royal Clifton and Scarisbrick hotels, as well as Pontins, has only contributed to the decline of the town. They know no shame.”

Deborah Toft: “The (once) Grand Hotel in Scarborough has sadly joined the club. Destroyed from the inside out – by the owners!”

Lindy Lou: “Britannia owns the once prestigious Adelphi Hotel in Liverpool. Famed as the best hotel in town for decades, decorated and furnished in the manner of a transatlantic liner, still retaining much of the custom-commissioned furnishings, they left it to become a filthy, ill-maintained, ill-appointed mess. The bathrooms are better in dog shelters. The tiles are broken; the carpets tangle, even the door locks don’t work – and we’re talking old-fashioned keys […].

“The Adelphi used to be the place where prestigious weddings were held; where dignitaries and celebrities used to dine and dine and where guests spoke in hushed tones when invited to a ‘do. New clothes, shoes and handbags were essential for a visit.

“The sad and deteriorating state cannot be because there is no business for hotels in Liverpool. New hotels are being created all the time (and you won’t get a room for the Eurovision Song Contest until you have thousands left). Yet Britannia refuses to invest in or even clean. […]”

Simon Dee: “The Adelphi in Liverpool is a great building and deserves better owners/operators than Britannia. It is a pity. The occupancy rate in the city is high and so an investment in that hotel would be money well spent. It’s very cheap though and I suspect that’s all the owners think they have to do to fill it. Maybe they’re right!”

“Almost nothing was acceptable”

Giles Johnson: “The Buxton Palace is the only one I unfortunately visited, for an event last April. Almost nothing was acceptable. Such a pity. The building, which is a Grade II listed building, is a Victorian gem. Buxton is a very interesting and thriving community and the palace is in the best spot. Why is it not maintained? Why don’t the owners sell to someone who might be able to turn it into a decent offer again. It really could. A tragedy.”

Joan Davidson: “Another method used by the Britannia group is to buy up listed buildings, pretend they are going to renovate them and then leave them so neglected that they need to be demolished – leaving a valuable piece of land for luxury condominiums. Luckily they couldn’t do this in Manchester with the London Road Fire Station in the end, thank goodness. […]”

A Snashall: “We stayed in one in Scarborough. Beautiful old building, but so run down! Dirty room and many of the same comments in the article. Such a pity!”

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